Organiser support
How can we help?
Find Challenge guidance, ask Benji or contact the BMSAQ team.
Ask Benji
Get help with your school workspace, Challenge preparation, orders and account details.
Benji is temporarily unavailable. Please use the guidance below or email info@bmsaq.com.
If Benji cannot answer your question, contact our support team.
Contact support
For account, billing or Challenge questions, email the National Organiser. For urgent help on Challenge day, call us.
Prepare for a Challenge
Your Challenge workspace brings together access codes, preparation, system checks and results.
Open ChallengesGuides and resources
Find organiser guidance and resources relevant to your school's Challenges.
Browse ResourcesCommon questions
How do I update my school or billing address?
Open Account → School Details. Add your billing and postal details, or select “Billing same as postal address”, then save. These details are reused when ordering.
Where are my orders and invoices?
Use Orders & invoices to review current and archived orders, check payment status and access the available payment options.
How do students access an online Challenge?
Open the appropriate Challenge workspace and its Access Codes section. Follow the preparation guidance and complete system checks before the sitting.
When will results be available?
Check the Results section in your Challenge workspace. Submitted papers remain pending until BMSAQ releases the results.
How do I add a colleague?
The Primary Organiser can invite colleagues and manage their roles in School team. Invitations expire after seven days.